Bixal is a mission-driven, woman-owned small business determined to improve people's lives through human-centered strategies and transformative technologies, with a firm belief that everyone has the right to an effective government. We deliver on this belief by partnering with leading Federal agencies to design, develop, and deliver powerful customer experiences through holistic digital product solutions and strategic communications initiatives––bringing a high standard and unique creative energy to our clients––and our wonderfully diverse culture is what makes it all possible.
Bixal is looking for mission-driven, forward-thinking technologists and communicators, interested in promoting access to voting information, focusing particularly on the needs of underserved communities. Working closely with our federal client, Bixal's cross-functional team will build tools and experiences that provide access to accurate information to voters of all backgrounds, socioeconomic status, race, ethnicity, national origin, and age. We’re looking for a UX Designer to manage and produce digital design work for a federal client as part of an agile team. You have experience generating concepts, communicating those concepts visually and interactively, and working with Engineers and Product Managers to build and test these concepts. You are responsible for promoting human-centered design through visual and interaction design, as well as brand development, to create products that delight agency partners and the public. Work in a cross-functional team environment, including chat and video conferencing collaboration.
Be trusted to make good decisions.
Recognize when to ask for further guidance and support.
Contribute to the development of design concepts.
Interpret evidence-based research and incorporate this into your work.
Carry out a wide variety of research, design, and prototyping tasks, including:
Understand product goals and user needs.
Conduct concept and usability testing and gather feedback.
Create personas based on user research and collected data.
Define an interaction model and evaluate its success.
Develop wireframes and prototypes around customer needs.
Prepare and present rough drafts to internal teams and key stakeholders.
Identify and troubleshoot usability issues.
Create mockups and prototypes.
Share progress and interact with team using a version control system.
Also, as a member of the project team you will:
Collaborate in an agile environment with multi-disciplinary teams including strategy, research, content, visual, and development.
Facilitate ideation through sketching and collaborative activities, such as design sprints and other participatory design activities.
Create storyboards and step-by-step flows of varying resolution to communicate a person’s experience through a system.
Conduct evaluative user research (for example, user testing of prototypes or existing products, heuristic analyses, and interviews).
Work integrally with developers to shepherd designs through the development process.
Promote the importance of human-centered design practice throughout the organization and with Bixal’s clients.
Implement, maintain, and expand upon project plans with emphasis on high degree of quality in conjunction product managers and development managers.
Mentor and develop team members in alignment with Bixal’s brand and overall direction.
Keep abreast of industry trends and tools and communicate findings out to the team and Bixal.
Help build a culture of continuous improvement across all levels of design — strategic, structural, and surface — where designers (including yourself) feel challenged with meaningful work and see a clear path for growth.
Minimum 3 years of experience in UX, product design, or commensurate work experience.
Must have a portfolio of experience that demonstrates previous work.
Must be able to obtain Public Trust clearance.
Agile mindset. You have experience of working in agile, including an awareness of agile tools and how to use them. You can advise colleagues on how and why agile methods are used and be able to provide a clear, open and transparent framework in which teams can deliver. You can adapt and reflect and be resilient. You have the ability to see outside of the process.
Communication. You can listen to the needs of technical and business stakeholders, and interpret them in a way that is clear for both audiences. You know how to manage stakeholder expectations. You can be flexible and you are capable of proactive and reactive communication. You know how to facilitate difficult discussions within the team or with diverse senior stakeholders.
Team collaboration. You know how to work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks. You can use your initiative to identify problems or issues in the team dynamic and rectify them. You can pull out issues through agile health-checks with the team to provoke the right responses.
Evidence- and context-based design. You can absorb large amounts of conflicting information and use it to produce simple designs.