As a Business Support Analyst you must provide support. But not just any kind of support, we’re talking 1st and 2nd level type support. And when we say support, you know we mean: solve problems. Luckily you’re a natural problem-solver so you’ll love to perform root cause analysis of issues and find the best solutions to them. You’ll also get to answer and triage incoming requests to provide the needed guidance and support to the operations and technical staff.
The fundamentals for the job…
You will be a guiding light and provide documentation and support to both business and technical resources in the support operation for our platform users.
Work with business users to define and analyze problems and align the most suitable technical, application, or configuration solutions.
Research, analyze, and resolve production issues and field questions/inquiries from platform users on functionalities or configuration processes.
Offer awesome support in the design and execution of business strategies and provide updates on the progress. (Bring on the reports!)
Serve as a subject matter expert and escalation point for all platform support related services and incidents.
Maintain frequent communication with peers and IT teams to upkeep awareness of issues or changing processes.
Understand the business implications of technical solutions and assist in defining and documenting the technology solutions to support any future business needs.
Escalate major problems to different IT team members as appropriate.
Ensure procedural documentation remains current, correct, and relevant.
Identify trends and areas of improvement to propose solutions to manager as needed.
Participate in appropriate continuing education, committee, and meetings as may be requested or required by their immediate supervisor.
Provide guidance and support to other team members and, if needed, be responsible for the monitoring and distribution of tasks among them.
Perform additional duties as needed.
What you’re made of
The bold requirements…
Bachelor’s Degree. (In lieu of a degree, equivalent relevant experience may be considered.)
Minimum 4 years of experience in Business Analysis/Support operation.
Godlike interpersonal, verbal, and written communication skills.
Plus points if you have knowledge of CMS and HIPPA guidelines.
ideally and preferred but not required to be bilingual English and Spanish.