Over 100,000 businesses and millions of people use 1Password to protect their most important information, and we believe those people – and the companies they work for – shouldn’t have to choose between security and productivity. We see security as a human challenge, rather than a technological one. It’s hard work, but our mission has always been to ease the tension between security and convenience and help people navigate the digital world without fear or friction. Human-centric security is part of our DNA, but human-centricity is also the backbone of our culture.
We’re looking for a Senior Content Designer who can work with product designers, developers, product managers, and user researchers to continually improve experiences in our web, mobile and desktop apps. You’ll bring your writing and UX skills, along with your influencing and relationship building skills, to craft intuitive content design that helps our users get things done. You’ll lead information architecture and experience strategy in your product area, always considering the full customer journey.
This is a Remote opportunity within Canada, the US, the UK, and the Netherlands.
What we’re looking for:
A cover letter, resume and samples of work. We want to see what’s important to you in your work and a bit of who you are.
Demonstrated experience working in a product or experience-oriented content space, with a range of experience from strategies to microcopy and everywhere in between (specific job titles don’t matter to us). This is not a marketing role.
History of working closely with designers, researchers, developers, and product managers.
Experience with qualitative user research, whether it was collaborating with researchers or running your own studies.
Exceptional writing skills – you make every word count, prioritizing clarity while keeping a human voice. You love words, but you understand that content is much more than just copy.
Excellent strategic thinking – you see the big picture, but you also find satisfaction in making every detail right, taking time to analyze problems and separate symptoms from root causes.
Strong facilitation and consulting skills – you’re able to use your facilitation skills to foster partnership and gain alignment across collaborative design partners, stakeholders, and leadership.
Understanding of accessibility and inclusive design practices, especially related to content design.
Collaborative, team-player mindset that looks for (and gives) feedback often.
Growth mindset with strong strategic thinking.
Bonus points for:
Experience defining and evaluating information architecture.
Experience on desktop or mobile apps.
Experience in complex or tightly constrained industries or sectors (for example, security, finance or government).
Familiarity with Figma, our primary design tool.
Experience working with globally distributed teams.
What you can expect:
Collaborate with designers, researchers, product managers and developers regularly.
Craft clear, helpful UX flows and experiences with human-centered content design that achieves business and user goals.
Write and edit accessible interface content – you make every word count.
Clearly articulate the rationale behind your recommendations, reflecting our standards, content design best practices, and research.
Frame user problems, understand business goals, and generate useful solutions.
Lead discussions and help make decisions on features, user needs, information architecture, and other strategic topics.
Build relationships with teammates and stakeholders while aligning on rapidly evolving projects.
Facilitate workshops to build collaborative alignment.
Contribute to team discussions, peer reviews, work processes, and our knowledge-sharing culture.
Contribute to style guides and systems, furthering a coherent experience.