Principal Duties & Responsibilities
Receive inbound calls and make outbound calls to customers who enter the Direct to Consumer lead funnel
Gather information necessary to offer a quote while answering questions and setting proper expectations regarding products and the sales process.
Submit accurate enrollment applications on behalf of the customer
Manage outbound follow-up calls to qualified prospects who have not yet enrolled
Cultivate strong relationships with customers by consistently using the prescribed sales process.
Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.
Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.
If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.
What does it take to be successful at Aflac?
Acting with Integrity
Supporting Organizational Goals
Working with Diverse Populations
What does it take to be successful in this role?
Knowledge of the concepts and techniques of call center or insurance
Working knowledge of sales-based processes or call center operations
High degree of accuracy and quality, ability to check one’s work prior to submission
Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with potential customers
Ability to maintain professionalism
Adherence to privacy regulations
An understanding of the applications and systems currently in use within a call center or sales environment
Microsoft Excel, Intermediate
Microsoft Word, Intermediate
Education & Experience Required
High School Diploma or Equivalent
Life and Accident/Health Insurance License
Successful completion of Life, Accident/Health Insurance licensing exam
Previous sales/call center experience
One year of professional job related work experience
Six month waiting period between previous employment as an Aflac Tier One employee and an Aflac 1099 agent