Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.
We are currently looking for a Sales Operations Analyst who will work closely with the Director of Global Sales Operations to produce actionable and accurate analytics and insights that enable sales leadership to make key strategic decisions. Responsibilities will include data analysis, reporting, market research, competitive analysis, and planning and compensation design and analysis.
What you'll do:
Discover high-level, notable, strategic findings, and learn how to transform them onto significant strategies to help our sales organization hit their targets
Assess market trends and performance, and consolidate this information into recommendations for the executive team
Generate data-driven insight for strategy through market research
Analyze sales activities and metrics - such as pipeline analysis, deal performance, account health, etc. - to identify areas of opportunity for improvement, and implement solutions to increase funnel conversion
Contribute expertise to optimize sales force and territory planning, sizing, structuring, and alignment
Maximize usefulness and effectiveness of the reporting and analytics tools by ensuring commercial management is consistently looking at the right data, at the right time, in the right way
Manage data integrity and roadmap for reporting needs for end to end sales tech stack
Selecting, implementing, and managing sales data enrichment and automation tools.
Streamlining and optimizing the sales processes.
Design variable incentive plans, sales compensation plans, salary planning, ROI analysis.
Analyze commission earnings in relation to key operating metrics (revenue, total contract value, margin analysis)
Evaluate sales force strategies, plans, goals, and objectives and generate self service and automated reporting to track performance.
What you'll need:
2+ years of experience as a Business Analyst, Market Analyst, or similar role
Bachelor’s Degree in Finance, Business, Marketing or a related degree
Experience with market research and competitive analysis
Experience working with Salesforce or another CRM
Strong quantitative and qualitative analytical abilities
Excellent oral and written communication skills
Demonstrated experience leading and owning cross-functional programs
Demonstrated experience owning the design, implementation, and optimization of initiatives and processes
Working knowledge of analytical tools such as SQL, Tableau, Qlik, MS Excel
Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives