Aha! is a very different high-growth SaaS company. We are the world’s #1 product development software and help product development teams build what customers love. More than 5,000 enterprises use our suite of products which includes Aha! Create, Aha! Ideas, Aha! Roadmaps, and Aha! Develop. And they rely on our training programs at Aha! Academy to become product development experts. We are self-funded, highly profitable, always distributed, and have no sales team. Being an always-remote company means we can hire intrinsically motivated people who love to learn, support their teammates, and want to work from where they are happiest.
Our collective experience gives us the skills to meet customers where they are, internalize how they work (because we’ve been there, done that), and confidently guide them to achieve their best. And because we are always curious, we love learning from our customers along our journey together.
You lead product definition and delivery at a growing technology company. You help launch new functionality via a well-defined go-to-market process. You thrive in a fast-paced environment where launches happen often — not once or twice a year.
Your favorite part of working on new products is delivering real value to customers. You enjoy interacting with your team and customers in a consultative way. Showcasing advanced technology to sophisticated customers energizes you. Applying deep curiosity to new challenges comes naturally, and you persist until you can clearly see the most efficient path to full resolution. You are happiest when you are continually learning and working with a team of high achievers like yourself. And you write exceptionally well.
Your work at Aha!
We show customers what is possible with our software in a consultative way — from leading demos and answering customer requests to sharing product management best practices. As Product Success Manager, your responsibilities will include:
Delivering responsive customer service using our proven frameworks
Leading demos for new customers and new teams
Sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
Helping customers integrate Aha! with their existing tools (e.g. development systems)
Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
Sharing customer feedback internally
Testing new product functionality as needed
Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations
If the Product Success Manager role sounds appealing, we would love to hear from you. (A real human reviews every application.)