JOB DESCRIPTION:
Instant Teams is currently hiring entry to mid-level Outbound Verification Specialist – Qualifying Guides to partake in a mission-driven opportunity that helps improve the financial well-being of consumers.
These Remote Team Members (RTMs) are responsible for pre-qualifying insurance shoppers while providing first-class service in an outbound call center environment. This role will heavily depend on your background in soft sales, no quit attitude, and your interest and proven track record in helping customers.
Instant Teams is currently hiring entry to mid-level Outbound Verification Specialist – Qualifying Guides to partake in a mission-driven opportunity that helps improve the financial well-being of consumers.
These Remote Team Members (RTMs) are responsible for pre-qualifying insurance shoppers while providing first-class service in an outbound call center environment. This role will heavily depend on your background in soft sales, no quit attitude, and your interest and proven track record in helping customers.
Day in the Life
Speak with and serve an average of 300 potential shoppers per day via an outbound dialer system
Qualify customers by asking a series of targeted questions to find out the customer’s goals and ensure they would be a good fit for the products and/or services
Meet daily, weekly, and monthly key performance indicators based on various metrics
Maintain the highest quality of customer service by demonstrating proper phone etiquette and consistently follow scripts
Demonstrate ability to handle and overcome challenges with your best rebuttal (our training team will prepare you for success!)
Handle proficient data entry and computer-related requirements in digital environment
Utilize excellent oral communication skills and positively engage with any individual over the phone, particularly elderly individuals
Must-Haves
Computer – Laptop or desktop (Chromebooks are not compatible)
Wired USB headset with a microphone
USB Mouse if using a laptop
A high-speed internet connection: 15 MBPS upload and 15 MBPS download (Try fast.com to test your connection!)
Google Chrome for internet browser
MUST pass a background check
