JOB DESCRIPTION:
Reporting to the Lead Nurture Supervisor, the Lead Nurture Specialist will support enrollment activities by contacting prospective students and families that have expressed interest in our full-time virtual schools. The Lead Nurture Specialist will be responsible for building strong relationships with prospective families through outbound and inbound communications. A successful representative will be able to excel at identifying the needs of the families they serve. They should be able to provide clarifying program information to prospective families and assist them with making an informed decision about their student(s) education. Keeping customer satisfaction at the core of every behavior they demonstrate.
Primary Responsibilities:
Use consultative approach to educate and support families interested in our online program
Strive to reach registration goals and contribute to the growth of the business
Ability to actively handle objections and counsel concerns using consultative approach
Strong sales approach to handle Inbound and Outbound calls professionally, accurately, consistently, and efficiently
Handle Inbound and Outbound calls in a phone queue setting, assisting families with program inquiries and registration
Handle chat inquiries from prospective families
Use sales approach to register families using our education management system
Use a consultative approach to build rapport
Understand different state enrollment requirements to determine student eligibility
Maintain high level knowledge of all program processes and qualifications
Create and maintain accurate prospect and customer records in SalesForce and Education Management System
Maintain accuracy of student records/data in accordance with all regulatory requirements.
Participate in ongoing training
Other duties as assigned
Requirements:
Minimum one year sales related outbound call experience
Must be willing to work evenings until 11:00 pm EST and weekends
Prior school enrollment/registration experience a plus
Prior experience with Salesforce preferred
Bachelor’s degree preferred
Experience in customer service and team environment with strong consultative sales skills
Professional phone etiquette
Strong oral and written communication skills, organizational skills, multitasking skills, and time management skills
Proficient in Microsoft Office
Ability to pay close attention to detail
Flexibility and the ability to work in a fast-paced work environment
Highly organized and self-motivated
Exceptional interpersonal skills and proven positive attitude
Must be a customer-focused, team player
