Events Customer Support Specialist

Posted on Support

COMPANY INFORMATION:

Mindvalley is the leading and most promising ed-tech company to date. We dominate the US market for Personal Growth Education. We are empowering athletes within every major US sports team and promoting successful learning strategies in major companies.

We're currently building the most advanced learning system - a version inspired by Ironman's “J.A.R.V.I.S.” which utilizes AI and augmented reality to provide customized learning. Turning anyone into a superhero..

JOB DESCRIPTION:

Mindvalley events are well-known all over the world for creating magic and connections that change the course of lives. From Mindvalley University, with 300 events across a city over 3 weeks to A-Fest with 4 days of outstanding experiences in exotic locations, our projects bring transformation to thousands of Mindvalley students every year.

The Customers Support Specialist for Events has a crucial role in making sure all our attendees are well taken care of and find all the info they need even before they make a decision to come to our events.

Key Responsibilities:

Creating processes, documents, and tutorials for tickets, refunds, and FAQs for in-person events
Managing the physical welcome and registration processes, staff and volunteers at A-Fest and Mindvalley University
Setting up the tickets on Bizzabo and managing the platform for sales tracking and refunds
Working closely with the Mindvalley Customer Support team to make sure they have all the information in hand when answering customer inquiries on LivePerson.
Taking care of VIP customers and responding to complicated cases on LivePerson
Processing refunds (sending information to Finance team, removing contacts from Maropost and Airtable lists, canceling the tickets in Bizzabo, removing network in User Manager if needed) (daily)
Monitoring the Facebook groups for A-Fest and Mindvalley University for questions and new members (daily)
Adding event customers to relevant networks on the Mindvalley app and to the mailing lists on Maropost (daily)
Creating and updating SSP articles
Supporting the rest of the team in event planning tasks when needed

Skills & Competencies:

Previous experience in customer service
Excellent command of English, great verbal and written communication skills.
Experience with working with various platforms
Adaptability in a fast moving environment
Excellent problem solving skills and resourcefulness
Great organizational skills and attention-to-detail in planning and executing live events
Ability to multi-task, manage and prioritize various tasks and projects simultaneously.

About Company

Mindvalley

Job Information

Status: Open Job type: Full Time Salary: Negotiable Publish date: 11 Apr 2022

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