JOB DESCRIPTION:
PRINCIPAL RESPONSIBILITIES AND DUTIES:
Operates a personal computer by:
Entering required customer data by accurately interpreting a variety of source documents and coded information.
Performing required steps dictated by on-line programs and procedures.
Handling exception items per procedures.
Understands the basic transportation industry concepts and terms necessary for proper data entry.
Understands the fundamentals of the billing/payment process.
Has a complete understanding of Cass generic procedures and customer specific requirements.
Logically plans workday by understanding and following all priorities.
Performs duties in accordance with proper time/quality standard routine.
Uses organizational skills to ensure no lost or missing bills.
SKILLS/ABILITIES AND MINIMUM REQUIREMENTS:
Type 9,000 keystrokes per hour with accuracy.
Ability to grasp and retain instructions.
Ability to maintain a high level of concentration.
Self-motivated.
Good analytical, organizational, and time management skills.
Ability to work independently with minimal supervision.
Positive work attitude.
Consistently work scheduled hours.
Willing to work extra hours, learn new accounts, etc.
Flexibility in adjusting schedules and/or account assignments as necessary.
Ability to attend on-site training for 2+ weeks, Monday-Friday, 9:00 a.m.-2:00 p.m.
High school diploma or equivalent required.
Specialized training in keyboarding or prior keyboarding experience.
