Customer Support Specialist

Posted on Support

COMPANY INFORMATION:

Terminus is the leader of the account-based movement and the crucial link that connects B2B marketing and sales teams with their ideal customers. The Terminus solution arms marketing teams with an account-centric platform that delivers the intelligence and automation needed to scale ABM and revolutionize the way B2B marketing is done. Hundreds of organizations worldwide, including Salesforce, GE, Verizon, 3M and CA Technologies, turn to Terminus to more effectively target, engage and grow their best-fit accounts. Terminus offers savvy marketers the technology and proven expertise to radically improve account-based strategies and campaigns, increasing ROI and producing exceptional results.

JOB DESCRIPTION:

The ideal candidate has experience working with a SaaS application, possesses strong analytical and troubleshooting skills, has professional experience working with SQL, and has excellent written and verbal communication, with an outstanding ability to leverage technology in order to resolve the most technical inquiries. This is a rare opportunity to join a fast-growing company with an open and collaborative work environment, where you can play a key role in promoting customer success for the duration of the customer’s journey with Terminus.

Responsibilities

Become an expert on all things pertaining to the Terminus suite of applications
Provide email/Zoom consultation to troubleshoot and debug customer issues, and respond to customers within our defined SLA’s
Diligently work with customers by providing regular updates to tickets and open issues
Communicate closely with Customer Success, Engineering, and Product Management to troubleshoot and resolve issues
Advocate and assist in the prioritization of new customer features and product enhancements, influencing the Terminus product roadmap and collaborating with the Product team to identify short-term solutions
Assist with quality assurance testing of defects and new features, consistently test functionality of the platform
Identify gaps in our knowledge base content, and ensure those gaps are addressed
Become passionate about making our customers happy
Wear multiple hats with a readiness to support any member of the Terminus team

Requirements

Bachelor’s degree required, Business Administration or Management Information Systems preferred
Experience with Zendesk and JIRA
Exceptional interpersonal skills; you have the unique ability to translate technical details in a manner that non-technical customers understand
Professional experience working with SQL
Working knowledge of HTML preferred
MarTech experience preferred

Incredible Benefits, Incredible Company!

Guaranteed participation in our equity program – because our employees should share in our success
Unlimited vacation to unplug and recharge however you choose
Half-Day Fridays to reward you for your productivity
2 days paid VTO (volunteer time off) every year to help impact your community
Monthly UberEats stipend to help support your favorite local spots
Team budget to help facilitate team building – connected teams are more successful teams
Rotating quarterly perks for the evolving needs of our employees
Wellness stipend to balance your body and mind
100% employer paid Health, Dental, and Vision Insurance for employee only coverage to cover your fundamental needs
100% employer paid Short-term and Long-term Disability Insurance
401K with a competitive company match to build your future financial security
We put families first with an exceptional Paid Parental Leave Program for employees with 1+ years of service
Ranked #21 on the Deloitte Fast 500
Ranked #61 on the Inc. 5000 of fastest-growing private companies in the U.S.
Named Best Workplace Winner 2017, 2018, and 2019 by Inc. Magazine
Named G2 2020 Spring category leader for the 10th consecutive quarter

About Company

Terminus

Job Information

Status: Open Job type: Full Time Salary: Negotiable Publish date: 22 Feb 2021 Expire in: 2 weeks

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