Customer Support Representative

Posted on Support

COMPANY INFORMATION:

HireVue is the talent experience leader accelerating the way organizations discover, engage, assess, and hire the best talent. Automating recruiter activities, HireVue connects companies and candidates anytime, anywhere. HireVue’s text-enabled end-to-end talent experience platform includes video interviewing, assessments and conversational AI. HireVue has hosted more than 30 million video interviews and 200 million chat-based candidate engagements for over 800 pioneering customers around the globe.

JOB DESCRIPTION:

The role of the Customer Support Specialist is to be the front-line of the HireVue experience for interviewing candidates and customers alike. Customer Support Specialists exhibit a passion for providing the best possible customer experience through each interaction and strive to always be improving. Successful Customer Support Specialists have an open and positive attitude allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession.

What will you be doing?

Be an expert in the HireVue platform and help our customers and their candidates understand the value of our technology
Document and manage your cases for each Support interaction you have
Recognize, document, and alert leadership of trends in contacts and ongoing issues
Identify and communicate support process and product improvements
Delight each of your contacts with positive and encouraging interactions

Qualifications

Excellent interpersonal communication skills
Positive attitude and drive to always be improving
Expert reading and writing skills
Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems
2+ years experience in a customer service role; experience in a technical support role is a plus
Strong problem solving skills and ability to be resourceful
Flexible schedule (we provide 24/7 customer support)
Requires US Citizenship to work in this position

About Company

HireVue

Job Information

Status: Open Job type: Full Time Salary: Negotiable Publish date: 23 Nov 2022 Expire in: 3 weeks

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