Alaant is a staffing, recruiting and full-service employment agency serving the greater northeast and beyond. Our mission is to align businesses with the best employees so our community continues to thrive.
The Technical Customer Support Engineer role is vital to the company’s success. As a team member, you will work with customers to help them make the most of their solution, resolve issues, advise on optimizations, and help clients with their software integration.
In your role, you will offer clients:
Product knowledge: get to know the product inside out. Company provides training to get you started, and next to that you’ll learn on the job.
Support: answer client’s questions and issues. It’s your job to understand the issues of the customer and guide them towards the right solutions. You will be part of the 24/7 team.
Integration: provide training of the product online as well as providing server installation support.
Best Practices: advise clients on how to best use and integrate the solution.
Stakeholder Management: work closely with the R&D team, customer success managers and the marketing and pre-sales teams.
Minimum junior level web development experience or certification
Proficiency in one or more of the following or similar programming languages:
Background in IT – working with Windows Servers is a plus
Exceptional analytical problem solving and troubleshooting skills
Ability to navigate and troubleshoot in ticketing systems, bug submission and other support tools & systems
Ability to identify and submit product enhancement requests
Being able to talk with customers in person as well as online