Mattleman, Weinroth & Miller, P.C. prides itself on the experience and availability of its attorneys, and its ability to handle a wide range of legal issues. The Firm’s attorneys are committed to providing the personal attention necessary for developing a legal strategy to meet each client’s unique needs. Legal matters often involve several types of law, and attorneys with different areas of focus regularly collaborate to address the many facets of a particular case.
An established mid-sized regional general practice law firm servicing an international legal service plan seeks an experienced Call Center Representative. Call Center Representative responsibilities include but not limited to handling inbound and outbound calls, de-escalating situations involving dissatisfied clients, offering patient assistance and support, guiding callers through troubleshooting, supporting the company compliances and protocols, processing timely referrals to referral attorneys within our network database.
A qualified candidate must have:
Strong communication both written and verbal.
Great active listening skills
A patient and empathic attitude.
Strong time management and organizational skills.
Comfortable working in a fast-paced environment.
Adaptability and flexibility.
Exceptional interpersonal skills.
Must be good at multi-tasking.