Customer Service Manager

Posted on Support

COMPANY INFORMATION:

At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country’s most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

JOB DESCRIPTION:

You will manages and coordinate the operational activities for assigned functional areas/regions. Ensures quality service and effective operations support for all of the assigned internal and external customers. Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.

Basic Qualifications

Bachelor’s degree, or equivalent work experience
Five to eight years of operations-related experience

Preferred Skills/Experience

Advanced knowledge of operation functions, systems, policies and procedures for the assigned area
Broad understanding and practical application of applicable laws and regulations
Strong organizational, managerial and project management skills
Well-developed customer relations skills
Excellent interpersonal, verbal and written communication skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Thorough knowledge of banking operations and human resources

About Company

U.S. Bank

Job Information

Status: Open Job type: Full Time Salary: Negotiable Publish date: 08 Apr 2021

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