JOB DESCRIPTION:
The impact you’ll have:
Verify and audit Purchase Orders from customers
Assist sales reps and customers on all aspects of support for order placement
Enter print, digital, and on-line service orders
Work with team members to enter large, complex, multiple location orders
Work in conjunction with the Sales Operations, Fulfillment Operations, and Accounting teams to collect information and complete processing of customer orders
Identify issues and collaborate with multiple groups to bring issues to resolution
Who you are:
Attention to detail and accuracy is a top priority
Problem analysis and problem-solving skills
Basic Excel skills required
Strong customer follow-up skills
Interpersonal skills along with proven adaptability and initiative
Ability to work independently with some direction
Demonstrated telephone and business email etiquette with the ability to communicate clearly, both written and verbally
Active listening skills
Strong organizational and time management skills along with the ability to multi-task
Knowledge of Customer Service principles and practices
Experience with Salesforce/Lightning a plus!
Requirements:
2 years of customer service working with both internal and external customers.
Experience with Salesforce lighting a plus
