North America is entering a period of unprecedented diversity. Immigration will make up nearly 90 percent of population growth over the next 40 years. By 2045, ethnic minorities will be the majority in the U.S. This means that having a savvy language access partner is essential to managing and growing a modern organization.
LanguageLine created the language access industry in 1982. As the need for language access has grown, so have we. Today we are proud to be the world’s foremost provider of language services.
We handled 40 million interactions last year – that’s more than one new mutual understanding created every second of every day. These interactions help to ensure justice, save lives, welcome newborns, and shape futures. This is what we offer.
Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.
Administrative Assistant duties and responsibilities
The core duties and responsibilities of The Training Administrative Assistant revolve around supporting the Training team. Their job tasks or duties can vary widely, not just from job to job, but from day to day at the same job. On any given day, they may perform a variety of tasks, such as:
Coordinate and track all activities for New Hire Orientation (NHO) and Promotion Training. Including but not limited to:
Coordinate list of promotion training participants with Work Force Management (WFM)
Coordinate NHO monthly projections with Training Manager & Recruitment
Address trainer availability challenges with Training Manager
Send training invitations, and support material links to all training participants
Keep detailed records of all invitations, enrollments and communication
Create attendance lists
Track web and instructor-led session completion progress, particularly start, first-day attendance, and completion
Report interpreters who do not start promotion training per schedule to Training Manager and Work Force Management
Report training hours in Salesforce and/or Late payments, as needed
Assign, communicate and verify GoToMeeting Links for Instructor-led Sessions (ILS)
Invite new hires who complete Web NHO to attend NHO ILS
Create attendance lists for NHO ILS participants
Create new records and update NHO official lists for web support team and Training Manager.
Verify and track any rescheduled participants
Submit NHO completion hours to Payroll
Enter promotion training completion records for Payroll in Salesforce
Report promotion training completion to HR partners and Testing as needed
Update Monthly Training Activity Reports for Training Manager and Training Director
Update and distribute Training Support Materials to workforce as needed
Assist Training Manager in answering questions from trainers and training participants related to NHO and promotion training sessions.
Track and create productivity reports.
Assist Training Manager in tracking and updating trainers’ days off requests; maintaining active trainers’ skills, Vacation accruals and requests on the vacation spreadsheet.
Various typing, filing, copying, and other duties to assist the Training Manager and the Training Director for project completion
Send communication to interpreter workforce regarding Collaborative Learning Sessions
Manage schedules of ad hoc trainers (from vendors and or OSL) in Impact 360
Attend Department meetings as needed
Other tasks assigned by the Training Manager
Administrative Assistant skills and qualifications
In order to perform their various duties, an Administrative Assistant must exhibit many varied skills and qualifications. At the core, the Administrative Assistant is a support position, meaning that communications and decision-making are paramount.
A few of the specific skills that all administrative assistants should possess include:
Decision-making: Administrative Assistants have to make independent decisions on a daily basis, addressing the best way to handle specific tasks, while keeping the Training Manager informed of decision that may impact the team or that involve changes to this assignment.
Communications and collaboration: An Administrative Assistant must collaborate with other administrators and support personnel, management and clients on a regular basis. Also address participant’s concerns or answer questions they may have about their sessions.
Organizational skills: Organization and prioritization are the core elements of the Administrative Assistant’s responsibilities. You must know how to keep yourself and others organized and how to determine which tasks are the most important in a given list of priorities.
Writing: Spelling, punctuation, sentence structure and writing are essential to an Administrative Assistant, who must be proficient in a variety of styles, from creative to professional to technical to education and more.
Administrative Assistant education and training requirements
The minimum level of education for an Administrative Assistant is a high school diploma or GED. Courses in word processing and general office procedures offered at vocational schools and community colleges are helpful. A bachelor’s degree is preferred. A more well-rounded education that includes writing and mathematics is also preferred.
Administrative Assistant experience requirements
Prior experience as an Administrative Assistant is preferred. On-the-job training, and a strong history of long-term work is also preferred.
This position requires the candidate to be sitting in front of a computer for most of their shift.