At Notarize, we’re pulling the future closer. As the first company to complete a legal online notarization, online mortgage closing, online will, online auto sales, and countless other critical transactions, we’re proud of our role in bringing industries into the digital age.
Our business has grown exponentially (over 600%) in the past year, as companies in a wide variety of industries look to us to help their customers get crucial legal transactions processed remotely. We’ve been dealing with a number of challenging (but interesting!) scalability issues, as more and more global enterprise companies look to Notarize to help them speed up business processes and provide better customer service in a new, fully-remote world. We’re building the team that will operate a critical platform company in tomorrow’s economy.
In this new role, you’ll report to the VP of Sales. You’ll lead and grow the high-performing AM team to keep pace with the demand and rapid growth in our mid-market customer segment. You’ll partner closely with Sales and Customer Success leadership to ensure day-to-day interactions and high-level relationship goals move in sync. You’ll use your consultative leadership skills and growth mindset to inspire a team of AMs, driving renewals and expansion and ensuring high levels of customer retention.
We would love to talk to you if:
You have built and managed an account management or growth team handling accounts in the SMB/Mid-Market segment
You have developed a forecasting methodology to accurately predict and deliver on your team's quarterly performance
You have experience hiring, onboarding and coaching a fast-growing sales team
You thrive in the fluid dynamics of a startup environment.
You are data-driven, process-oriented, and have opinions about how to build a playbook that enables repeatable success
You see challenges as opportunities, and always come to the table with ideas
You’re willing to learn the many different verticals Notarize serves as well as define new opportunities
As our Director, Account Management you will:
Put in place the infrastructure, processes, and systems needed to support a high-growth business
Test and refine customer acquisition strategies through structured sales processes, segment-specific value drivers, and compelling stories that highlight the Notarize value proposition
Communicate clearly, frequently, and cross-functionally to shape solutions that meet client needs and ensure that the appropriate stakeholders are consulted or informed at the relevant times
Develop strong internal relationships and collaborate across the organization to maximize revenue opportunities and galvanize internal teams to ensure a smooth and efficient process for campaign execution
Build, coach, and inspire a team of high-performing AMs, crafting scalable processes and quantifiable metrics in order to successfully and quickly scale our business for continued growth within our customer base
Own the key metrics, quota achievement, and resource planning to ensure maximum sales targets for your team
Develop the sales playbook for the team and ensure it always accurately reflects current strategies and customer queries
Report weekly metrics and progress updates and discuss sales strategy with the exec team
Regularly engage with customers to build strategic relationships, expand empathy, and resolve issues of escalation
Plan, coordinate and execute sales presentations to inform, persuade, educate and ultimately expand/grow business
Eliminate sales obstacles through creative and adaptive approaches
What we’re looking for in a Director, Account Management:
6+ years of sales experience, at least partly spent within a fast-growing startup or company, including 3+ years managing a high-performing account management team
Preference for using data to inform the sales process
Institutional B2B / SaaS sales experience
Player-coach mentality, with comfort operating at both strategic and hands-on levels
Thoughtful communication and presentation skills - able to channel different points of view; establish credibility, and build impactful relationships and foster a team atmosphere
Strong organizational and follow-through skills, collaborating cross-functionally to get information needed to push deals forward and close
Thorough project management and multi-tasking skills, with the ability to prioritize and shift focus as needed
Opinions about how best to hire, develop, and retain high-performing sales talent
Experience managing opportunities in Salesforce (or similar CRM).
A passion for our company’s mission, and enthusiasm for all the innovation and opportunities at Notarize