Our Account Directors (ADs) are dynamic sales & marketing strategists who know their clients’ businesses deeply and proactively bring new thinking through invaluable outside perspective and experience. They connect the dots and marshal strategy, resources, and talent to deliver all aspects of the modern customer acquisition process. ADs drive internal and external teams to make things happen, so we win for our clients and FullFunnel. Think of this role as both the strategy and quarterback of the whole FullFunnel business model.
Internal Management & Execution
Complete financial management of portfolio/division accounts, including management of 5-8 accounts at an aggregate monthly recurring revenue of $80,001-$110,000 and a gross margin of 50% or higher.
Responsible for the success of pilot accounts and a client retention/conversion of 50% or higher.
Collaboration with internal partners in central operations to drive customer performance.
Manage change and conflict by offering guidance and support.
Consult and decide with the team for challenging issues.
Demonstrate aptitude to lead meetings with clear agendas, direction and next steps.
Use clear and concise communication; efficient both verbally and in writing.
Consult with Senior Partners for macro strategy and continuous improvement.
Manage projects efficiently and effectively so they are completed on time, on budget and in-line with client expectations.
Encourage and support team members in properly executing deliverables.
Manage team training programs and development in conjunction with HR.
External Management & Execution
Serve as the main point of contact and accountability for all portfolio accounts.
Research and develop an understanding of client industry, competition, customer base, and drivers that impact their business.
Work with external vendors and parties on behalf of our client partners.
Responsible for generating revenue and an acceptable return on deployed capital for your portfolio accounts.
Education / Experience:
5+ years experience in marketing, sales, project management, or customer success role
Previous experience with CRMs, marketing automation, dashboarding tools, and other core sales and marketing technology
Impeccable organization and project management
A high degree of customer success
Special consideration given to those with previous management experience